Articles & News
Updates on VoIP, Cloud PBX and IT Solutions technology
When to Replace Your Legacy PBX: 9 Signs
Explore nine signs your business should review its legacy PBX, compare modern options, and prepare for a phased migration with a practical readiness checklist.
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Voice AI for Inbound Calls: 8 Things to Prepare
Prepare for Voice AI call answering with eight essentials: goals, call flows, SIP trunks, knowledge, customer experience, ownership, privacy and measurement.
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Cloud PBX vs Traditional PABX: Comparing Cost, Features and Flexibility Before You Migrate
A traditional PABX with cabling to every desk is becoming a burden, both to maintain and to expand. Here is a clear comparison with Cloud PBX — what really differs, and which businesses should move when.
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Turn Microsoft Teams into Your 02 Office Line with Direct Routing: A Hybrid-Work Communication Guide
Most organisations already use Teams for chat and meetings, but few realise that connecting Direct Routing lets Teams make and receive calls on the company 02 number — with no extra desk phones.
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Which Cloud PBX Provider Should You Choose? 7 Checks for Value and Reliability Before You Sign
Choosing a Cloud PBX is not about finding the cheapest price. It is about choosing the system at the heart of customer contact for years to come. These are the 7 points executives and IT teams should check before signing.
Read MoreAIOps in 2026: When IT Systems Start Healing Themselves Instead of Waiting for a Ticket
The AIOps market will reach USD 18.95 billion in 2026 as enterprises move past "detect and alert" into "diagnose, auto-remediate and verify" — but closed-loop automation is double-edged, and there is groundwork to do first.
Read MoreAI Voice Agents in 2026: Why Traditional IVR Is Quietly Being Replaced
Gartner expects AI to handle 40% of customer communication by 2028, while the cost per call of a legacy IVR runs several times higher than conversational AI. Organisations still asking callers to press 1-2-3 are paying more than they need to.
Read MoreSTIR/SHAKEN Is Not Enough: Why Robocalls Still Get Through in 2026, and How to Stop Them
In 2026 the Tier-1 carriers sign and verify 85% of the calls between them, yet TNS reports 20% over-attestation and only 17.5% signing among small carriers. AI voice cloning is slipping through too — enterprises have to add their own defences.
Read MoreWi-Fi 7 in the Enterprise in 2026: What MLO Is and When to Make the Move
Wi-Fi 7 (802.11be) arrives with Multi-Link Operation (MLO) and 320MHz channels. The AT&T x RUCKUS x Intel field trial showed throughput up 116% and latency down 66% — but 80% of enterprise clients are still Wi-Fi 6.
Read MoreZero Trust Instead of VPN: Why Gartner Expects 70% of Enterprises to Switch This Year
The VPN that was once the "standard" for remote work is becoming a burden for both security and user experience. ZTNA changes the principle from "trust the whole LAN" to "re-verify every request" — but migrating is not a flip of a switch.
Read MoreThe Agentic AI Era: Why Lenovo Hybrid AI with NVIDIA Will Define Enterprise Leadership
AI has moved from experimentation to execution. Enterprises now need agentic AI systems that can reason, plan, and autonomously execute multi-step objectives across their entire infrastructure—from devices to edge to cloud. Learn why hybrid AI is becoming the architectural foundation for enterprise leadership.
Read MorePowering AI Growth Through Lenovo's Global Partner Ecosystem
Discover how Lenovo's global partner ecosystem is transforming AI from experimentation to enterprise production, enabling channel partners to deliver Hybrid AI solutions with confidence.
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