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Yeastar P-Series Contact Center

Built-in call center with queue management, wallboard, SLA tracking, CRM integration, and omnichannel messaging. Runs on Pure VoIP Network in Thailand.

CONTACT CENTER ON YEASTAR

Contact Center built into firmware, no separate software

Contact Center module built into the P-Series PBX firmware. No separate software to buy. Queue management, agent monitoring, omnichannel messaging (WhatsApp, SMS, Facebook, Live Chat), Voice AI transcription for QA, and real-time analytics, all on the same platform as your office phone system.

SIPPER deploys on Pure VoIP Network in Thailand with bundled SIP Trunks. Implemented by YSCE-certified engineers across all 9 Yeastar tracks. Supports 20 to 500 concurrent agents.

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Overview

What is Yeastar P-Series Contact Center

A contact center module built into the P-Series PBX firmware. No separate software required. All call center features unified with the phone system on a single platform, reducing complexity and TCO.

Why 01 / Unified

Single management interface

One platform for phone system, contact center, omnichannel messaging, and Voice AI. Queue Panel, Wallboard, CRM Screen Pop, Call Transcription, and SLA Monitoring, all from the same admin screen. Fewer vendors, fewer licenses, lower TCO.

Why 02 / Analytics

Built-in Analytics and Voice AI

Real-time and historical reports covering call volume, agent performance, queue metrics, and SLA. Voice AI adds call transcription and auto-summary for QA, supervisors read transcripts instead of listening to full recordings. WebSocket audio streaming (wss://) for external speech analytics.

Why 03 / Network

Pure VoIP Network in Thailand

Contact Center runs on Pure VoIP Network, dedicated voice infrastructure in Thailand with direct interconnection to NT and True. Call recordings and CDR remain in-country for PDPA compliance. Bundled SIP Trunks deliver end-to-end call quality.

Key Features

Everything a contact center needs

Enterprise feature set for inbound support, outbound sales, or hybrid operations.

Queue Panel and Supervisor

See agent status, queues, and wait times in real time. Supervisors can monitor (silent listen), barge in, whisper coaching, or redirect calls from a single drag-and-drop interface. Agent pause, wrap-up time, and disposition codes for after-call workflows.

Wallboard and SLA

Live KPI dashboards on large displays, call volume, answer rate, average wait time, agent status, longest wait time, and real-time SLA compliance. Configurable thresholds and alerts when service levels drop. 8 historical report templates.

Omnichannel Messaging

Unified inbox for WhatsApp Business, SMS (Twilio / Telnyx / Bandwidth), Facebook Messenger, and website Live Chat. Route messages into Contact Center queues, transfer chats between agents, and escalate to voice calls in one click. Enterprise plan and above.

Call Recording and Voice AI

Call recording for QA, training, and compliance. Store on NAS or remote archive (S3 / SFTP / SharePoint). Voice AI adds call transcription and auto-summary for supervisors to read instead of listening. WebSocket streaming for external speech analytics and sentiment detection.

IVR and Call Flow Designer

Multi-level IVR with time-based and skill-based routing. Visual Call Flow Designer (drag-and-drop, no-code) for automated workflows with TTS prompts, CRM lookups, PIN verification, and conditional logic. Callers automatically routed to the right agent.

CRM Integration

Screen pop displays caller information before answering. Click-to-call, call journaling, and contact sync with Salesforce, HubSpot, Zoho, Bitrix24, Dynamics 365, Zendesk, and more. REST API with OAuth2 and WebSocket events for custom integrations.

Who is it for

Built for teams of 20 to 500 agents

Suitable for organizations running inbound support, outbound sales, or hybrid operations. Single-site or multi-site teams that need centralized queue management.

IT Manager

Evaluating their first contact center platform or replacing legacy ACD with a modern, unified solution. One vendor manages PBX and Contact Center together.

Operations Lead

Wants real-time visibility into agent performance, queue health, and SLA to improve customer service. Wallboard and historical reports support data-driven decisions.

Growing businesses

Needs call center features without the complexity and cost of standalone software. Start small and scale on demand. Activate on existing Yeastar P-Series via license key.

All Capabilities

Complete Contact Center feature set

Routing and Queue

Automatic Call Distribution (ACD)
Skill-based Routing
Queue Panel (Real-time)
Wallboard Dashboard
SLA Monitoring and Alerts
Multi-level IVR
Time-based Routing
Automatic Callback
Position Announcement
Estimated Wait Time

Recording and AI Analytics

Call Recording and Playback
Remote Archiving (S3 / SFTP / SharePoint)
Voice AI Call Transcription
Voice AI Call Summary
WebSocket Audio Streaming (wss://)
Call Analytics Dashboard
Historical Reports (8 types)
Real-time Agent Status
Satisfaction Survey (Post-call)
Custom Music on Hold
Queue Callback

Agent and Integration

Call Flow Designer (No-code)
CRM Screen Pop
Click-to-Call and Call Journaling
Agent Pause / Wrap-up / Disposition
Call Whisper
Call Barge-in
Silent Monitoring
Call Transfer (Blind / Attended)
Omnichannel (WhatsApp / SMS / FB / Live Chat)
Outbound Call Center (Add-on)
PDPA-compliant Data Residency
Bundled SIP Trunk (Cloud Edition)

Deployment Options

Choose the right deployment for your business

All three editions share the same Contact Center features. Choose based on your IT environment, compliance requirements, and cost structure. Cloud Edition runs on Pure VoIP Network with bundled SIP Trunks.

Cloud Edition (Hosted by SIPPER)

Runs on Pure VoIP Network in Thailand, dedicated voice infrastructure with direct interconnection to NT and True. Call recordings and CDR remain in-country for PDPA compliance. Bundled SIP Trunks. Full Voice AI (Call Transcription, Summary, WebSocket streaming). Default Enterprise Plan. Supports 5 to 500 extensions. No hardware to maintain. Predictable monthly costs.

Appliance (On-premise Hardware)

Yeastar hardware deployed at your site. P550 (50 users), P560 (200 users), P570 (500 users). Full local control. No internet dependency for internal calls. Queue Panel, Wallboard, SLA Monitoring, and CRM integration included. Note: Call Transcription and WebSocket streaming require Cloud or Software Edition. One-time capex with annual subscription.

Software Edition (Your VM)

Install on your own server or VM (VMware, Hyper-V, KVM). Full Voice AI features including Call Transcription, Summary, and WebSocket streaming. Supports 10,000 users and 1,000 concurrent calls. Enterprise Plan free. Upgradeable to Ultimate for video conferencing, AD / Entra ID, and disaster recovery.

FAQ

Yeastar Contact Center FAQ

Depending on the P-Series model and edition, the system supports 20 to 500 concurrent agents. Cloud Edition and Software Edition scale by license tier; Appliance scales by hardware model.

No. The Contact Center module is built into the P-Series PBX firmware. Activate with a license key. No separate software, no additional servers, no external platform required.

Yes. Yeastar P-Series supports Teams integration so agents can handle Contact Center queue calls via the Microsoft Teams client. Suitable for organizations already using Teams as their primary collaboration tool.

Built-in CRM connectors for Salesforce, HubSpot, Zoho CRM, Bitrix24, and more. CRM screen pop and click-to-call work out of the box without development. REST API and WebSocket events available for custom integrations.

Standalone Contact Center software requires separate licensing, separate infrastructure, and often a dedicated team to manage. Yeastar unifies the contact center with your PBX, one system, one vendor, one management interface. Reduces complexity and TCO.

Yes. Enterprise and Ultimate plans include WhatsApp Business, SMS (via Twilio / Telnyx / Bandwidth), Facebook Messenger, and website Live Chat. All channels share a unified inbox with queue routing, agent transfers, and one-click escalation to voice calls.

Voice AI call transcription and auto-summary let supervisors review agent conversations via text instead of listening to full recordings. WebSocket audio streaming (wss://) sends live call audio to external platforms for speech analytics, sentiment detection, or compliance monitoring.

Yes. Yeastar offers an Outbound Call Center module as a software add-on. Supports preview dialing, progressive dialing, and campaign management. Contact SIPPER for licensing details.

Yes. SIPPER holds Yeastar certification across all 9 tracks, including YSCE (Star Certified Engineer) at the highest tier. We provide on-site installation, team training, and continuous technical support. Cloud Edition runs on our Pure VoIP Network with bundled SIP Trunks for end-to-end call quality.

Plan your Yeastar Contact Center deployment

Tell us about your team size, call volume, and current systems. We will recommend the right P-Series model, hardware, and deployment plan.

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