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3CX Cloud PBX

Software-defined PBX with built-in Video Conferencing for 250 participants, WhatsApp, Facebook, SMS, browser-based Web Client, and Call Center on Pure VoIP Network in Thailand.

SOFTWARE-DEFINED PBX

3CX on Pure VoIP Network in Thailand

Software-defined PBX running Linux or Windows, with built-in Video Conferencing, WhatsApp, Facebook, SMS integration, browser-based Web Client, and Call Center. Deployed on a Pure VoIP Network in Thailand or self-managed on your own infrastructure.

Supports 8 to 1,024 concurrent calls. Backed by an in-house 3CX Advanced Certified Engineer V20 for design, deployment, and ongoing support.

Overview

Why 3CX Cloud PBX

A software-defined PBX running on Linux or Windows with built-in Video Conferencing, omnichannel messaging, browser-based Web Client, and open-standard SIP Trunking. SIPPER deploys 3CX on a Pure VoIP Network in Thailand with bundled SIP Trunks, or supports self-managed installations. Backed by an in-house 3CX Advanced Certified Engineer V20.

Why 01 / Software

Software-Defined PBX

Runs on Linux (Debian) or Windows. Deploy on cloud, VM, or bare metal. Open SIP standards work with any SIP phone or trunk provider. No proprietary hardware required. No vendor lock-in.

Why 02 / Network

Pure VoIP Network in Thailand

SIPPER hosts 3CX on a dedicated voice infrastructure in Thailand. SIP Trunks bundled with direct interconnection to NT and True. Call data stays in-country for PDPA compliance. No traffic mixing, a voice-only network for consistent quality.

Why 03 / Expertise

3CX Advanced Certified Engineer V20

SIPPER's engineer holds the 3CX Advanced Certified Engineer V20 credential, the highest tier. We design, install, and support 3CX deployments from 8 to 1,024 concurrent calls.

Key Features

Unified Communications in every license

A complete feature set for unified communications, from 250-person Video Conferencing to Call Center and omnichannel messaging.

Web Client and Desktop Apps

Browser-based use with no installation required. Works on any modern browser. Progressive Web App (PWA) support. Desktop app for Windows and macOS plus a Chrome extension for click-to-call from any web page.

iOS and Android Apps

Native mobile apps with push notifications, call recording, voicemail, team chat, and presence. VoIP and Callback modes for any network. Transfer, conference, and park calls from anywhere.

Live Chat, WhatsApp, and Facebook

Connect WhatsApp Business, Facebook Messenger, SMS, and website Live Chat. Queue messages, transfer chats between agents, and escalate to voice or video calls in one click.

Video Conferencing

Built-in video conferencing for 250 participants on Enterprise (100 on Professional). Screen sharing, whiteboard, polls, recording, and YouTube Live Streaming. No separate app, no separate license, no extra fees, included in every 3CX deployment.

Call Center and Queues

Advanced queue strategies including Round Robin, Skills-based Routing (Enterprise), and Least Talk Time. Real-time wallboard and SLA alerts. Callback option for queued callers. Supervisor: Listen, Whisper, and Barge. Detailed queue stats and reports.

CRM Integration

Connect Salesforce, HubSpot, Dynamics 365, Zoho, Freshdesk, Zendesk, and more. Click-to-call, automatic contact lookup, and automatic call logging. REST API and Call Flow Designer (CFD) for custom integrations and IVR.

Who is it for

Built for teams that need more than a phone system

3CX combines voice, video, messaging, and Live Chat in a single platform, ideal for businesses that want unified communications without juggling multiple tools.

Businesses needing UC with Video

Organizations that want phone and video conferencing in one platform without separate licenses for Zoom or Teams. 3CX includes 250-person video at no additional cost.

Customer-Facing Teams

Teams handling customer inquiries across channels, phone, WhatsApp, Facebook, and web chat, from a single interface. Route, transfer, and escalate conversations without switching tools.

IT Teams that Need Flexibility

Linux-based and deployable anywhere, cloud, VM, or on-premise. Open SIP standards, no proprietary hardware. REST API and Call Flow Designer for custom integrations. Choose Hosted by SIPPER or Self-Managed.

All Capabilities

Everything included in 3CX

Apps and Communication

  • Web Client (browser-based PWA)
  • Desktop App (Windows / macOS)
  • iOS and Android Apps
  • Chrome Click-to-Call Extension
  • Video Conferencing (250 participants)
  • Screen Sharing and Whiteboard
  • YouTube Live Streaming
  • WhatsApp Business Integration
  • Facebook Messenger Integration
  • SMS Integration
  • Website Live Chat

Call Center and Voice

  • Call Center Queues
  • Skills-based Routing (Enterprise)
  • Wallboard and SLA Alerts
  • Listen / Whisper / Barge
  • Callback Queue Option
  • Call Recording (Server / Local)
  • Multi-level IVR
  • Ring Groups and Paging
  • Call Flow Designer (CFD)
  • SIP Forking (Multi-device Ring)

Integration and Security

  • CRM Integration (8+ platforms)
  • Microsoft 365 Integration
  • Microsoft Teams Integration (Enterprise)
  • REST API and Webhooks
  • Hot Desking (Enterprise)
  • Hotel PBX Module
  • SRTP / TLS Encryption
  • IP Blacklist and Anti-fraud
  • Auto-provisioning (Yealink, Fanvil, etc.)
  • Bundled SIP Trunk (SIPPER Hosted)
Deployment Options

Choose how to run your 3CX

Both deployment models use the same 3CX platform and features. SIPPER provides design, installation, and ongoing support regardless of where 3CX runs.

Hosted by SIPPER (Fully Managed)

3CX runs on Pure VoIP Network in Thailand, a dedicated voice infrastructure with direct interconnection to NT and True. Bundled SIP Trunks, firmware updates, and security patches managed by SIPPER. Professional and Enterprise licenses from 8 to 1,024 concurrent calls. No hardware or VM to maintain. Predictable monthly costs.

Self-Managed (Your Infrastructure)

Install 3CX on your Linux (Debian) server or VM. Run on cloud (AWS, Azure, GCP) or internal data center. Full control over infrastructure, updates, and network. SIPPER provides system design, installation, user training, and ongoing support by a 3CX Advanced Certified Engineer V20.

FAQ

Frequently asked questions about 3CX Cloud PBX

3CX licenses are based on concurrent calls (channels) rather than user count. Range from 8 to 1,024 simultaneous calls. Typical user counts are roughly 5x channels, 8 channels supports about 40 users, while 256 channels supports about 2,048 users.

Professional covers core PBX, Call Center Queues, CRM Integration, and 100-person Video Conferencing. Enterprise adds Skills-based Routing, Start / Stop call recording, Hot Desking, Custom IP Phone Logos, 250-person Video Conferencing, and Microsoft Teams Integration.

Yes. SIPPER provides SIP Trunks with number porting. Existing DID numbers can be migrated to 3CX with minimal downtime during the transition.

No. 3CX is a software PBX that works with any standard SIP phone. SIPPER recommends Yealink for the best auto-provisioning experience, but Fanvil, Grandstream, Poly, Snom, and other SIP phones also work.

Yes. Video Conferencing is included in every 3CX license at no additional cost. Professional supports 100 participants, Enterprise supports 250. No separate app, no separate subscription, no per-seat fees.

Yes. 3CX integrates directly with WhatsApp Business API. WhatsApp messages appear in the same client as calls and chats. Agents can reply, transfer conversations, and escalate to voice or video calls from a single interface.

Salesforce, HubSpot, Dynamics 365, Zoho, Freshdesk, Zendesk, and more. Features include click-to-call, automatic contact lookup, and automatic call logging. Build custom integrations via REST API and Call Flow Designer.

SIPPER provides end-to-end services: system design, installation, user training, and ongoing technical support. Our engineers hold the 3CX Advanced Certified Engineer V20 credential, the highest tier, ensuring professional configuration and issue resolution for deployments of any size.

Deploy 3CX on SIPPER's network or your own infrastructure

Tell us about your office size, communication requirements, and preferred deployment model. We will recommend the right 3CX license, hardware, and rollout plan.

Sipper
Sipper Network Communications Co., Ltd. (Head Office)

Tax ID: 0105560159831

99/4 New Connex House, Don Mueang, Phaholyothin Road, Sanambin, Don Mueang, Bangkok 10210
02-098-9500
Hotline Support (24 Hours.): 02-666-9494
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